The service fee isn’t a tip and doesn’t go to the shopper delivering your order. The service fee helps support the Instacart platform and covers a range of operating costs including shopper operations, insurance, background checks, and customer support. Items at certain retailers may have a weight limit and be unavailable for purchase. You can adjust the quantity of these items in the pop-up window to avoid or lower the heavy fee.Select the Review link to see the heavy items in your order.You can see the heavy order fee in the order subtotal.Create an order as you usually would in the app or on.To find out which of your item(s) are associated with a heavy order fee. You can always review which items qualify for this fee before you place your order. The heavy order fee helps cover operational costs and only applies to orders where the estimated weight of all qualifying items exceeds 50 pounds. The heavy order fee is separate from service fees, delivery fees, or shopper tips. There will be a clear indication of the delivery fee when you choose your delivery window at checkout.Īs always, Instacart+ members get free delivery on orders over $35 or more per retailer.Īll orders must be at least $10 to be eligible for delivery. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35. Instacart delivery starts at $3.99 for same-day orders over $35. You can find the breakdown of specific fees below. Instacart charges fees based on the services being offered.
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